The specific system use in housekeeping department is property management system (PMS). PMS is a system or online program that manages the operating activities in the hotel and also monitors the relationship between the guest and services. PMS will increase the efficiency of the hotel and maintain the high quality standards of the hotel (Rajput, 2013, p. 1). PMS can bring a lot of benefit to the hotel such as to help the hotel lower the expenses, increase the revenue and provide high quality services to the guest (Ubel, 2016, p. 1). PMS will make sure the operation of the hotel run smooth and it enables housekeeping department interact with other department such as front office and food and beverage department. By using this system, after the
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1). Input is necessary for running daily operations and generates output. Output is the final products and services produced from inputs (Sundar, p. 1). The following below show some examples of input and output in housekeeping department: 1. Room attendant cleaning a room Manual System Cleaning a room is a manual system. Manual system is the job or task done by manually. Room attendants have to ensure that the room is clean, comfortable and safety for the guest to stay. During the cleaning process, room attendants need all the input such as cleaning equipment, vacuum machines, towels and linens, cleaning chemicals, guest supplies and amenities. First and foremost, room attendant have to change all the linen and towels as well as clean the bathroom. During cleaning the bathroom, have to ensure the guest supplies and amenities is full and sufficient for the guest Next, wipe all the furniture, window and glasses by using cleaning equipment and cleaning chemicals. Last but not least, vacuum the whole guestroom and spray air freshener to make the room …show more content…
1). Laundry service needs manpower to do it. Laundry attendant is to wash all the dirty linen and towels, staff’s uniform and guest’s laundry. After the linen and towels had been washed, need to send to all the room attendant trolley. A good laundry can bring good output to the hotel such as clean linen and towels, clean staff’s uniform and guest’s laundry to meet the guest expectation and satisfaction easily. 3. Inform front office when the room is ready Fully-automated system Fully-automated system is the job or task fully done by system or machinery. After the room is clean, supervisor or manager can inform the front office that can release the vacant clean room by using computer or telephone. In this way, can be more efficient, save time, save manpower and can release the room on time. At the same time, guest expectation had been achieve. Suggestion to improve the system Improvement plays an important role in every system as to ensure that the quality and standards can maintain. The improvement for manual system is provide training to the room attendant. Training is to provide additional skills and knowledge for their
1). Input is necessary for running daily operations and generates output. Output is the final products and services produced from inputs (Sundar, p. 1). The following below show some examples of input and output in housekeeping department: 1. Room attendant cleaning a room Manual System Cleaning a room is a manual system. Manual system is the job or task done by manually. Room attendants have to ensure that the room is clean, comfortable and safety for the guest to stay. During the cleaning process, room attendants need all the input such as cleaning equipment, vacuum machines, towels and linens, cleaning chemicals, guest supplies and amenities. First and foremost, room attendant have to change all the linen and towels as well as clean the bathroom. During cleaning the bathroom, have to ensure the guest supplies and amenities is full and sufficient for the guest Next, wipe all the furniture, window and glasses by using cleaning equipment and cleaning chemicals. Last but not least, vacuum the whole guestroom and spray air freshener to make the room …show more content…
1). Laundry service needs manpower to do it. Laundry attendant is to wash all the dirty linen and towels, staff’s uniform and guest’s laundry. After the linen and towels had been washed, need to send to all the room attendant trolley. A good laundry can bring good output to the hotel such as clean linen and towels, clean staff’s uniform and guest’s laundry to meet the guest expectation and satisfaction easily. 3. Inform front office when the room is ready Fully-automated system Fully-automated system is the job or task fully done by system or machinery. After the room is clean, supervisor or manager can inform the front office that can release the vacant clean room by using computer or telephone. In this way, can be more efficient, save time, save manpower and can release the room on time. At the same time, guest expectation had been achieve. Suggestion to improve the system Improvement plays an important role in every system as to ensure that the quality and standards can maintain. The improvement for manual system is provide training to the room attendant. Training is to provide additional skills and knowledge for their