Hi Rupinder,
I really enjoyed your post and the strategies you suggested. I especially liked the breakdown of the different patient types that we will encounter. From the reading your post and Lalaine’s response to this discussion, I realized how flexible and adaptively we have to be as health care providers. We never know who enters our exam room that day and what may be going on in their personal life. Even with the same patient, each encounter may vary. I was once advised by a seasoned provider that the best way to handle difficult patients is to be patient, polite and professional. It will either deescalate the situation or at least model the type of behavior that you wish have. Surprisingly, although I fear with working with difficult
I really enjoyed your post and the strategies you suggested. I especially liked the breakdown of the different patient types that we will encounter. From the reading your post and Lalaine’s response to this discussion, I realized how flexible and adaptively we have to be as health care providers. We never know who enters our exam room that day and what may be going on in their personal life. Even with the same patient, each encounter may vary. I was once advised by a seasoned provider that the best way to handle difficult patients is to be patient, polite and professional. It will either deescalate the situation or at least model the type of behavior that you wish have. Surprisingly, although I fear with working with difficult