Showing empathy understanding and sensitivity increase the likelihood of a better understanding of where the individual is coming from, which leads to finding ways to enrich their lives. The assessment was held in a consulting room with the door closed for privacy and each patient was seen separately. I have met the patients before and this helps build the trust and confidence. Mrs V took longer to answer than Mr D and giving adequate time for the assessment to be carried out is essential.
I asked Mrs V daughter, who is her primary carer, some questions regarding the needs of Mrs V for the care plan, this gave a fuller picture of her requirements. Mr D was asked if he wished his wife to attend the assessment, he said she was not well and could not attend.
I presented the patients with a variety of service options that the hospice provides and also different accessing point to other services that could be of benefit. The nurse and manager were involved in explaining further and if the requested services were suitable. After the questionnaire the nurse gave a further medical examination taking into account the information I had collected from the