Like we were mentioning previously, our hotel will be specialized in young couples with children by what all the activities will be orientated in this subject matter. Attending to said by Bowie and Buttle (2004) we decide to develop the activities of our hotel focused on the families with children, because it is a question of a complex of coast, where the majority of the guests come to spend pass his holidays to relax. For this, to give them a service of attention for his children, give us an advantage with our competitors.
In relation to guest circle of services we are going to describe how there were developing the different activities that will offer in the hotel:
• Pre-arrival:
There are different channels to make reservation. They can …show more content…
First we can find a Restaurant. The service that we will offer in the restaurant will be a type buffet. We have considered being that this should benefit to our clients on not having been submitted to a fixed menu. In addition it will have two clearly differentiated zones of food; one for the adults and a special space for the children, where they will be able to serve his own food if they wish it. The bistro will be a place more prepared for the adults, with a fixed menu that will include international and national plates. Also lobby bar will offer drinks and snacks in order that the adults relax while his children enjoy in the activities prepared for them. Like in the lobby bar, the pool bar will be prepare for the adults, and from this place they will be able to see them children to play in the zone of swimming pools with the monitors. The business center was reforming and will be a space dedicated to the children. Big rooms of games and activities where the children will be able to pass the day accompanied from qualified monitors. While, his parents will be able to relax in any of the zones of the hotel enabled for them or walking along the city or enjoying the …show more content…
It is critical and helps will determines whether the guest return in the future or recommended the hotel to other people. (Steadmon. E. Charles; 1985). In the moment of the check-out the payment of the stay was realized in the hotel. Depending on the services that the clients were choosing in his booking and during the stay in the hotel, two types of invoice were realized. The first one will be a fixed quantity, agreed before in the moment of the reservation, and that will include all the services that the client chose before. To this one it will be possible add some another service used by the client who should not specify previously. The second type of invoice will be that one that alone includes the price of the overnight in the hotel, for what if the client has used any service extra, it will be added at the cost of the room. The load of the baggage will be done in the same way as on having fulfilled the check-in. The clients who like that wish it will be able to use a direct transport with the airport of the
In relation to guest circle of services we are going to describe how there were developing the different activities that will offer in the hotel:
• Pre-arrival:
There are different channels to make reservation. They can …show more content…
First we can find a Restaurant. The service that we will offer in the restaurant will be a type buffet. We have considered being that this should benefit to our clients on not having been submitted to a fixed menu. In addition it will have two clearly differentiated zones of food; one for the adults and a special space for the children, where they will be able to serve his own food if they wish it. The bistro will be a place more prepared for the adults, with a fixed menu that will include international and national plates. Also lobby bar will offer drinks and snacks in order that the adults relax while his children enjoy in the activities prepared for them. Like in the lobby bar, the pool bar will be prepare for the adults, and from this place they will be able to see them children to play in the zone of swimming pools with the monitors. The business center was reforming and will be a space dedicated to the children. Big rooms of games and activities where the children will be able to pass the day accompanied from qualified monitors. While, his parents will be able to relax in any of the zones of the hotel enabled for them or walking along the city or enjoying the …show more content…
It is critical and helps will determines whether the guest return in the future or recommended the hotel to other people. (Steadmon. E. Charles; 1985). In the moment of the check-out the payment of the stay was realized in the hotel. Depending on the services that the clients were choosing in his booking and during the stay in the hotel, two types of invoice were realized. The first one will be a fixed quantity, agreed before in the moment of the reservation, and that will include all the services that the client chose before. To this one it will be possible add some another service used by the client who should not specify previously. The second type of invoice will be that one that alone includes the price of the overnight in the hotel, for what if the client has used any service extra, it will be added at the cost of the room. The load of the baggage will be done in the same way as on having fulfilled the check-in. The clients who like that wish it will be able to use a direct transport with the airport of the