What previously existing group norms can you infer from this story? How were the norms violated? What were the consequences? The norms were violated when George and Margaret withheld information, changed the pattern of their behavior. They changed their attire, acceptance to an offer of wine, and they were punctual when they are usually late. These changes within a relationship’s “norms” can cause individual’s to become defensive, or suspicious. In the event of considering how George and Margaret controlled the conversation, and wasn’t honest with their friends from the beginning of the situation. The shift demonstrated by George and Margaret began to cause frustration within the climate or environment. Situation similar to this case study may destroy a relationship, cease productivity, and make the participants of a group uncomfortable.
2. Which of Gibb’s “defensive communication” behaviors can you identify? Do you see any evidence that anyone tried to use supportive communication? Evaluation, is demonstrated by Nancy’s husband. There isn’t any evidence of anyone trying to use supportive