Summary: The one about field office... How long do we need to wait before we generate the serve notice? 1-8 month. Original notice could be confusing for the NCP. Robin spoke with Mark Biggs in Spokane.
License suspension: we don’t know how frequently it would come up.
Claims offices: in favor or re generating the notice from 1-3 months. From 6 months make it to 3 months. Pam agrees that six months is too long to regenerate the notice.
Joel – has one member on his team who agrees to regenerate after 6 months, everyone else is against.
Debbi - 1 favor everyone else is against.
The more notices we generate the more CP will get confused.
Post office and process service comes back... it has to be longer.
Ok, if you …show more content…
She hasn’t thought about the other thing...
6 or 3 months later you’re going to be forwarding to a different address. You’re supposed to be regenerating. 2. – 3 months…
What was the outcome of ECM? – Preferred way is to regenerate. That’s the preference.
Robin’s opinion is based on the circumstances and the use of your best judgement. Marilyn says it is a problem if you serve out of state.
Example: When the notice was served in Oregon, and the order was not ready
Servin a notice: notice was sent out to WA, then after 60 days FT was updated. It was not a valid order because we didn’t wait 60 days.
If the FT address.
Kris had issues where multiple forms were generated... When the notice got served and hadn’t been recalculated. .. It was not coded.
9-275 when you generate another one to go to a different address, potential for errors increase.
Pam explains from CSU perspective: A certified mail numbers….it’s hard, if you don’t regenerate, we cannot enter a cert number.
If you just reprint… it’s on the CC, We don’t have the …show more content…
Kathy is not really sure what she is looking for.
If there is something in Vancouver that we can utilize her for Lean Process Training, and if there is a need, then we should take advantage and utilize.
Pam says there is a share point site for the people who were in the class. It gave a link to lean as a recommendation for projects.
Payments at the front counter – in Seattle FO there was an issue, and then the issue was resolved.
Joel: UM case load, can we do something with Kathryn Rhodes and Heather Manu that could help determine what could be the proper level?
UM process is run by Tammy Cleveland.
Brandon says if the management doesn’t come up with the project, then Marlowe will come up with her own project.
Debbie: Code Red before… when you dump the cases put it in a separate caseload within your team…. Some team members ran their work efficient and don’t have past due.
Could you still isolate the cases and still use the same RSEO number… so the performance % doesn’t go down. It improves the individual stats but not the team stats.
Robin says eventually the stats can be improved if the team is having success.
The training was worth; there are other things to