Discuss guidelines for handling phone calls and professional telephone technique.
In addition, how would you handle the following:
Receiving an emergency phone call from a patient. Make sure you are smiling when a answearing the phone call. Focus on the patient that’s calling. Have paper and pen ready to take important note. What I mean by taking note is that always document all phone interaction. A few example of professional phone technique are as fallow.
1. You receive an emergency call for a patient.
First step when receiving a phone call is to friendly greet the patient, then ask for there first and last name, birth date and there age. Ask them if they are alone or if someone is near. If they are alone, then I would offer to call 911.
In addition, how would you handle the following:
Receiving an emergency phone call from a patient. Make sure you are smiling when a answearing the phone call. Focus on the patient that’s calling. Have paper and pen ready to take important note. What I mean by taking note is that always document all phone interaction. A few example of professional phone technique are as fallow.
1. You receive an emergency call for a patient.
First step when receiving a phone call is to friendly greet the patient, then ask for there first and last name, birth date and there age. Ask them if they are alone or if someone is near. If they are alone, then I would offer to call 911.