Hello Vilma,
Thank you for the quick follow up and allowing me the opportunity to address your BBB complaint today. I understand you have an issue with the DJI-INSPIRE-1-Quadcopter-Drone-w-4K-HD-Camera-single-remote-and-free-case. I understand that this has been a frustrating experience for you, and appreciate your patience. I will be happy to review your concerns and provide my findings.
I understand you are upset with the feedback your buyer has left along with the fees for a sale that was never completed and I apologize for any frustrations this has caused. While I was reviewing your concern, I am able to confirm there was a payment sent that was later cancelled the same day. We will never expect you to ship out an item if it has not …show more content…
Where we can confirm the buyer never fully paid for the item, we will be removing the feedback left and you will see that update within 24-72 business hours. We are always looking at ways we can help protect a sellers reputations, here is a link that will cover some of the ways we do that.
http://pages.ebay.com/services/forum/sellerprotection.html
Furthermore, I know there is some frustrations with the fee’s you were charged. Although normally those would have been credited back automatically had your Cancel Transaction been accepted by your customer, with your customer declining the request, that was not done. We have also credited back the fees for $225.00 and you will see that reflect within 24-72 business hours.
Although we were able to assist your today with your concerns, I don’t want to disregard your frustration of the matter. I do want to thank you for letting us know about your issues and if you have additional questions regarding the eBay site please contact eBay Customer Support for immediate assistance. By using our appropriate Customer Support channels you will be presented with your options for either phone, chat or email communications when available.
Thank you for your time.
Sincerely,
eBay’s Office of the
Thank you for the quick follow up and allowing me the opportunity to address your BBB complaint today. I understand you have an issue with the DJI-INSPIRE-1-Quadcopter-Drone-w-4K-HD-Camera-single-remote-and-free-case. I understand that this has been a frustrating experience for you, and appreciate your patience. I will be happy to review your concerns and provide my findings.
I understand you are upset with the feedback your buyer has left along with the fees for a sale that was never completed and I apologize for any frustrations this has caused. While I was reviewing your concern, I am able to confirm there was a payment sent that was later cancelled the same day. We will never expect you to ship out an item if it has not …show more content…
Where we can confirm the buyer never fully paid for the item, we will be removing the feedback left and you will see that update within 24-72 business hours. We are always looking at ways we can help protect a sellers reputations, here is a link that will cover some of the ways we do that.
http://pages.ebay.com/services/forum/sellerprotection.html
Furthermore, I know there is some frustrations with the fee’s you were charged. Although normally those would have been credited back automatically had your Cancel Transaction been accepted by your customer, with your customer declining the request, that was not done. We have also credited back the fees for $225.00 and you will see that reflect within 24-72 business hours.
Although we were able to assist your today with your concerns, I don’t want to disregard your frustration of the matter. I do want to thank you for letting us know about your issues and if you have additional questions regarding the eBay site please contact eBay Customer Support for immediate assistance. By using our appropriate Customer Support channels you will be presented with your options for either phone, chat or email communications when available.
Thank you for your time.
Sincerely,
eBay’s Office of the