Enrich The Customer Experience Summary

Decent Essays
SMSgt Reuben Louis served as member of a Joint Collaboration team tasked by the Director of HDM to analyze and develop an initiative in support of HDM’s FY17 objective #2 Enrich the Customer Experience. SMSgt Louis and the team devised a plan to improved and enhance systemic issues directly related to the supervision of NGA’s military employees. They identified critical shortfalls civilian supervisor were experiencing with a lack of information and resources available to assist in the management of military personnel. To address this issue directly the team organize, develop, and execute the Military Management Office's (HDM) first ever Supervising Military Seminar. The seminar was attended by more than 50 supervisors on 18 January 2017.

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