Empathy In The Front Office

While working the front office, I believe that the strength of empathy would really help me. Working in the front office you are the first person the patient has contact with. That could be over the phone or in person. The patient may be calling or coming in because they do not feel well and may not be in the best of moods. By having the strength of empathy, I would feel for that person and help them to the best of my ability to make their visit go smoother and allow them a chance to remain calm.

I also believe that my strength of discipline would help me while working the front office. I like when things are organized and there is a schedule to my day.I also like being early so that I have enough time to prepare for my day and make