Case Analysis Emanuel Medical Centre
Emanuel Medical Center consisting of the acute-care 150-bed hospital, a 49-bed assisted living facility, and a 145-bed skilled-nursing facility, was founded in 1917 with mission to serve the medical needs the people in the local community, regardless of their race, social, ethnic or religious backgrounds. The three goals identified goals are: caring for each other and their customers, providing clinical, operational and service area excellence and lastly growing revenue, facilities and people.
External Environment Analysis
A significant change in the regulatory environment occurred with the Emergency Medical Treatment and Active Labor Act (EMTALA) that required access to emergency medical care for everyone, …show more content…
EMC had been ranked 90th percentile in patient satisfaction by Press Ganey Corporation survey for past three consecutive years. It has been considered benchmark hospital by surveys through Solutient Corporation for: salary cost per admission, supply cost per admission and, overall cost per admission.
EMC has strong community support. The community had supported facility expansions e.g. the community took part in a fund drive to expand the birthing center at EMC by raising over $1.4 million toward the $4 million project.
EMC has radiology, a clinical laboratory, outpatient surgery, a diagnostic and rehabilitation center to provide whole range of services including routine radiology exams, mammograms, and speech and occupational therapy on an outpatient basis.
The cost of operating the emergency department has increased and patient flows is much more than its capacity. There is 9.77% increase in visits in ED in past two years. They don’t get paid enough for the emergency department patients as 50% of them are either underinsured or uninsured. EMC has been experiencing constraints on the cash flow as the operating margins are
Emanuel Medical Center consisting of the acute-care 150-bed hospital, a 49-bed assisted living facility, and a 145-bed skilled-nursing facility, was founded in 1917 with mission to serve the medical needs the people in the local community, regardless of their race, social, ethnic or religious backgrounds. The three goals identified goals are: caring for each other and their customers, providing clinical, operational and service area excellence and lastly growing revenue, facilities and people.
External Environment Analysis
A significant change in the regulatory environment occurred with the Emergency Medical Treatment and Active Labor Act (EMTALA) that required access to emergency medical care for everyone, …show more content…
EMC had been ranked 90th percentile in patient satisfaction by Press Ganey Corporation survey for past three consecutive years. It has been considered benchmark hospital by surveys through Solutient Corporation for: salary cost per admission, supply cost per admission and, overall cost per admission.
EMC has strong community support. The community had supported facility expansions e.g. the community took part in a fund drive to expand the birthing center at EMC by raising over $1.4 million toward the $4 million project.
EMC has radiology, a clinical laboratory, outpatient surgery, a diagnostic and rehabilitation center to provide whole range of services including routine radiology exams, mammograms, and speech and occupational therapy on an outpatient basis.
The cost of operating the emergency department has increased and patient flows is much more than its capacity. There is 9.77% increase in visits in ED in past two years. They don’t get paid enough for the emergency department patients as 50% of them are either underinsured or uninsured. EMC has been experiencing constraints on the cash flow as the operating margins are