Staff training must be up to date and promoted effectively to stop any danger and harm towards anyone in the building. Staff training is essential because staff need to understand their job role and what to do in various situations. This will enable them to interact within a team. It will also enable them to resolve any issues and problems. They need to know how to use the equipment correctly such as, the hoist, medication and other various tools.
Assessment of needs includes the individuals care plans and action plan. This includes the individual’s information; their information must be protected and secured. Their action plan includes their likes and dislikes, what they are allergic to, family history, medical history and their preferred language. The carers must take this as their priority. It also includes their operations they may have had and any disabilities they may have. You should support towards the service user to help build trust. Communication will be much easier if both had strategies to …show more content…
The carer will have to make consistent eye contact with the aggressive service user, but at the same time make sure they are not intimidating them by directly staring at them. The carer should approach the aggressive person in a calm and approachable manner; they should talk to the aggressive person respectfully and with a low tone of voice. The carer should also approach the aggressive person without any prejudgments.
Aids of communication:
Human advocates, translators-
In health and social care if someone speaks on your behalf, this will be known as advocacy. This means employing an advocate, who will then represent your interests and express your views by asking you. People with physical or, older people, learning disabilities and people with mental health issues need to make informed decisions about their needs, they may use an advocate to help express them for the decision that they may come up with.
The meaning of Advocacy is taking action to help people:
• Express their views and thoughts
• Secure their rights
• Have their interests represented
• Access information and services
• Explore their choices and