Crystal Run Healthcare: A Case Study

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Crystal Run Healthcare is a multispecialty group practice located in the Hudson Valley Region of New York and New York City. The practice is a physician owned and physician managed private for-profit organization established 20 years ago. Over the past five years Crystal Run Healthcare (CRHC) has been in a state of rapid expansion both in locations and number of providers. Currently, there are over 400 providers delivering care to 300,000 lives in outpatient and inpatient settings. Recognized as the first NCQA accredited ACO in New York CRHC is at the fore front for quality care and alternative payment models.

The CDC recently published the guidelines for prescribing opioids for chronic pain. These guidelines are intended to improve the way opioids are prescribed to ensure patients have access to safer, more effective chronic pain treatment while reducing the risk of opioid use disorder, overdose, and death. New York has been significantly impacted by the opioid crisis. Especially, Orange and Sullivan county which have the highest rates of heroin overdoses statewide. Medication Assisted Treatment (MAT) is a clinically
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Best practice guidelines will be used to develop the policy for targeted patient populations, rooming procedures, and the patient contract. A work flow plan will be created for patient rooming, Psychiatric Nurse phone triage, Medical Assistant patient preparation, Communication team scheduling, and access to Narcan in Urgent Care. Crystal Run Healthcare’s collaboration with Catholic Charities will be clearly defined through initial and ongoing treatment team meetings, as well as maintaining a Medication Assisted Treatment patient registry. Specific staff training will be crafted for all employees with direct patient contact. All of these areas will be completed prior to the start of patients receiving

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