Crucial Conversations Analysis

Improved Essays
This week’s reading made me introspect about my personal opinions and emotions during crucial conversations. Honestly, I was taken aback when Patterson Grenny, McMillan, and Switzler(2012) discussed we, ourselves are the reason to create emotions that upset us (frustration, anger, fear, and insult). Further, the authors discuss that once these emotions are created we either act on them or be acted on by them (p.104). Last week, I faced a not-so-pleasant situation with one of the certified nursing assistant(CNA) in my facility. My patient was off therapy schedule for that day. It was her regular shower day. She requested me to tell her CNA to give her a shower later in PM. I communicated this to her CNA. The CNA started complaining that he …show more content…
Secondly, when the misunderstanding started, I should have presented with a contrasting statement such as " I understand you are having a busy day and I don’t want to upset you, I just wanted to let you know that the patient needs your help with the shower." The next time I see him I will apologize to him for my behavior and will attempt to have an open dialogue.
Last week, we read an article by Scott (1985) about that contributes to leadership among female occupational therapists. In connection to chapter 6, do you think there is difference between the ‘stories’ women tell themselves in professional situations versus ‘stories’ men tell themselves? Briefly give you opinion on this question.
Yes, I feel the stories women tell themselves are different versus the stories men tell themselves. I feel women are more expressive of their emotions as compared to men. Similarly, to Maria and Louis’s story, women might tell themselves stories that men are always trying to dominate in work relationships. Further, men might think that they are just trying to help. In healthcare, I have noticed that some women tell themselves stories that they are not physically strong as male therapists and they should have easier patients. While men might think that women are trying to push tedious patients on to

Related Documents

  • Improved Essays

    This situation represents an interpersonal conflict among the two female Certified Nursing Assistant (CNA) who have twenty years’ experience each, and the new CNA who is still in the nursing school (Harr, 2013). Some of the obvious causes for the conflict is the generational difference, he is full of energy and provides an excellent nursing care, and soon will be graduating to be a nurse (Harr, 2013). This could lead to another conflict which is a financial issue, the two CANs will realize that soon he will be making more money they do, which will lead to losing the enthusiasm to work harder as evidenced by the fact that they are always hanging around the nursing station instead of rounding on their patients, consequently the quality of work…

    • 178 Words
    • 1 Pages
    Improved Essays
  • Improved Essays

    The text “The Rationality of Rage” by Matthew Hutson disclosed how rage affects others during three different types of negotiation: cooperative, competitive, and beneficial. The author revealed how many people don’t believe in anger benefiting anyone, but what if there was a strategic plan? One page two, anger grows when people felt undervalued and believe a profit would be received anger negotiation. This page divulges how anger is built up when people feel underestimated; therefore, during the negotiation others give in trying not to anger them even more especially during a hostile situation. Furthermore, the anger one creates can not be faked or other might lash out against them.…

    • 271 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Mr. Craig has had pneumonia and now has an infection causing him to be confused. He wears an oxygen mask and has an IV for fluids and medication. As a result of the confusion, he pulls off his mask as well as takes out his IV. The RN is taking care of 10 patients that day and when she see’s that he continuously is doing this, she gets frustrated and this results in her grabbing his arm, threatening to put him in restraints, speaking rudely to him as well as providing the incorrect medication. The issue that occurred was that the nurse was rushing and she did not check the type of medication she was going to use even though Mr. Craig’s name was on it.…

    • 324 Words
    • 2 Pages
    Improved Essays
  • Decent Essays

    In the essay Making Conversation, I agree with most of the ideas that Appiah had talked about. Appiah says “if a normal baby girl 40,000 years ago was kidnapped by a time traveler and raised by a normal family in New York, she would be ready for college in eighteen years”. Appiah is trying to say in today’s society going to college is the norm and with a normal family the parents would shape the girl in that direction. I believe that is true even if the baby girl was from a different time period, she would learn and grow up to today’s lifestyle and go to college by eighteen. Appiah also says that if you walk down 5th avenue you will see more people than most prehistoric gatherers saw in a lifetime.…

    • 250 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Power Of Pathos

    • 753 Words
    • 4 Pages

    The Power of Pathos In the words of Vincent Van Goh, “Let’s not forget that the little emotions are the great captains of our lives and we obey them without realizing it” (Guillemets). Emotions guide people through life like a compass in a similar fashion to how a compass guides a sailor on his voyage. This emotional compass leads us in the path of an ultimately unknown yet assumed destination in life and we follow it blindly every day. In the good times and the bad, emotional experiences and relationships tend to be more memorable and important to people than those with less emotional connections.…

    • 753 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Ch4: Culminating Conversation With the advancements in technology, many people see it as a way to expand knowledge, but some will see it as a distraction. In modern day, many of younger people are more dependant on technology, which enabled them to grow differently from the elderly people. This causes many people such as Mark Bauerlein to see the Millennials as the “dumbest generation,” due to how they “lack in general knowledge.” However, the Millennials are not the “dumbest” because of the difference in time and value, socializing, and their motivations to learn.…

    • 716 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    1. Develops a therapeutic relationship with clients Therapeutic relationship is the special connection between the nurse and client that is based on trust, empathy, respect, and professional intimacy. On the afternoon shift the certified nursing assistant (CNA) reported to me that a client did not have dinner.…

    • 2145 Words
    • 9 Pages
    Great Essays
  • Decent Essays

    The Historical Conversations Project (HCP) is writing a review that helps to expose us and the peers to various topics, arguments, histories, and background knowledge that will enable us to engage with each other over the course of the quarter. This project is one of the biggest assigned papers that was allocated to us in a week three. The Historical Conversations Project was required to be 6-7 pages long where it also has to be a multi- modal composition. This project was one of the difficult project I ever saw because this project was very different from what I had done in my previous writing courses. Before, I had never done any multi-modal composition which even made it more challenging for me to do.…

    • 297 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    Smooth Talk Analysis

    • 706 Words
    • 3 Pages

    Insecurities of a Killer Upon watching the movie “Smooth Talk” the viewer may feel that sweet-talking, mysterious serial killer is a confident individual. But once you dig a little bit into his past you’ll find that on the contrary. He was insecure and he showed it through his disguise, his persistent attitude and through his actions. Something which the movie fails to portray.…

    • 706 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    An article written by Joe Humphrey 's entitled Has Women 's Thoughts Been Undervalued? addresses this issue when stating, "One problem with ascribing innate, and therefore unalterable, differences to women lies in the creation of self- fulfilling, negative stereotypes. " Horney starts by providing an example of how women are emotionally damaged, but not in the way most men think of like constant crying over a broken nail. In fact, the origin of their emotion is one of seriousness. Horney describes a situation of a woman who was "badly hurt through some great disappointment by her father".…

    • 1214 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    通し番号02-57 -通し番号02-63 通し番号02-057: Short Conversation (150 Words) (Narrator): Listen to a conversation between two family members. Alex: Hey, Josh, how is it going? Josh: Pretty bad, Alex.…

    • 1642 Words
    • 7 Pages
    Improved Essays
  • Improved Essays

    Chaos Theory In Nursing

    • 722 Words
    • 3 Pages

    The fashion in which nurse’s care for their patients along with their colleagues stems from ones owns personal beliefs, preconceived inclinations, including ones cultural upbringing. King’s Systems Theory dealt with an individual’s emotional intelligence and psychological framework (Shanta, & Connolly, 2013). Nurses dealing with patient dynamics as well as team dynamics are placed in a position where their own personal beliefs have an impact on day to day operations. Systems Theory stressed that if an individual is unaware of one’s own emotional well-being then the unsettling negative forces can maneuver towards individuals in patient care setting (Shanta, & Connolly, 2013). Furthermore, King’s Systems Theory noted that the nurse who is…

    • 722 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Social and Emotional Learning (SEL) is an acquisition skill to recognise and reduce emotional tension, developing empathy and compassion for others, establishing positive relationships and also, to manage challenging situations in a more constructive and ethical manner. There are five social-emotional competencies (SECs); self-awareness, self-management, social awareness, relationship management and responsible decision-making. I have learnt that self-awareness and social awareness play a major role in our lives. Self-awareness is the ability to identify our own emotions. Having self-awareness means self-evaluation which could also teach us to have self-management.…

    • 707 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    My first clinical experience was at St. Vincent hospital on a geriatric unit, when I was a second year nursing student. During my time there, nurses often approached me to provide small learning experiences and teach students how to be efficient. When a nurse on the unit asked for help with a bed bath for a patient with whom I was not familiar, I agreed. I wanted to get as much experience as I could. The nurse led me to the patient 's room right away.…

    • 1746 Words
    • 7 Pages
    Superior Essays
  • Decent Essays

    Gender Preferences Men are very different from women in many aspects of life. For example, men's social status is often higher than women’s. Men also have a greater self-esteem and more confidence than women. However, women have less pressures of social expectations than men.…

    • 287 Words
    • 2 Pages
    Decent Essays