Cross Training Activity

This was my final area of performing my cross training activity. I decided to spend more time in three areas instead of four areas, because the division of Survivor and Disability that I planned on performing cross training in is an area I recently applied for a job with, and the supervisor believed that it would give off the impression that I have the job already if people saw me training in the area. I had the opportunity to cross train in Service Retirement and witnessed their daily functions from seeing walk-ins, processing estimate of benefits, speaking with customers on the phone, and the processing of various service retirement applications.
The area of Service Retirement is a very busy area, because of the constant walk-ins and telephone