The assignment is to collect and analyze collected data from a chosen organization to identify one or more its training needs. The recommendation should be justified and linked to the company’s business goals. The Training Needs Assessment (TNA) is used to determine if training is the proper corrective measure to a performance problem. For this assignment I have chosen the Cracker Barrel restaurant chain.
It is necessary to follow a systematic approach in order to design an effective training process. The process begins with a critical first step, which is to conduct a needs assessment. A needs assessment will determine problem areas or gaps that require an appropriate solution for improvement. The needs assessment involves organizational analysis, person analysis, and task analysis.
Status of Needs Assessments Presently, data collection efforts have been accomplished through several avenues: direct observation, employee interviews, and employee satisfaction assessment or survey. I personally visited the Cracker Barrel located in Destin, FL. During …show more content…
Although these methods yield many advantages, they also have disadvantages; or challenges, if you will. The challenges I encountered while observing were my own biases—I had my own ideas on how things should be. Additionally, the data observed is difficult to interpret, and it was very time consuming. Another challenge encountered during the interviews were that the responses may also be biased. Additionally, due to time and geographical constraints, I was only able to visit one site. Finally, the survey offered its own challenges: were the respondents honest? Were they in a hurry? Were the questions understandable? Also, it has been noted that respondents may harbor fear of reprisal if survey results are made known (McNamara, 2005).
Training
It is necessary to follow a systematic approach in order to design an effective training process. The process begins with a critical first step, which is to conduct a needs assessment. A needs assessment will determine problem areas or gaps that require an appropriate solution for improvement. The needs assessment involves organizational analysis, person analysis, and task analysis.
Status of Needs Assessments Presently, data collection efforts have been accomplished through several avenues: direct observation, employee interviews, and employee satisfaction assessment or survey. I personally visited the Cracker Barrel located in Destin, FL. During …show more content…
Although these methods yield many advantages, they also have disadvantages; or challenges, if you will. The challenges I encountered while observing were my own biases—I had my own ideas on how things should be. Additionally, the data observed is difficult to interpret, and it was very time consuming. Another challenge encountered during the interviews were that the responses may also be biased. Additionally, due to time and geographical constraints, I was only able to visit one site. Finally, the survey offered its own challenges: were the respondents honest? Were they in a hurry? Were the questions understandable? Also, it has been noted that respondents may harbor fear of reprisal if survey results are made known (McNamara, 2005).
Training