Compass is the durable, reloadable, electronic fare card that works everywhere on transit in Metro Vancouver. Our phased roll-out of Compass is in full swing. Once complete, the easy-to-use card will replace all our current passes and tickets. Compass is the durable, reloadable, electronic fare card that works everywhere on transit in Metro Vancouver.
TransLink's Compass Card program has been delayed once again and there is no date set for the roll-out of the automated fare card program for Metro Vancouver transit services.
The $200 million system is supposed to stop cheaters and make riding transit easier, but testing shows the card readers are too slow and inaccurate.
The fare gates and card scanners have already been installed and about 85,000 people, including transit employees, disabled transit users and low-income seniors, are using cards to test the system. …show more content…
(CBC)
But TransLink spokesperson Doug Kelsey says testing shows the cards have more than an eight per cent error rate.
"We have quite an inconsistency around the speed. Some are fast and some are slow," says Kelsey.
"We need a very small error rate on a high-volume business, and that's why it's not ready for our customers, but we're very optimistic Cubic is working on the solve right now."
A system by the same company, Cubic, used in Chicago has led to two class action lawsuits for overcharging. Similar problems have been reported with Cubic systems in London and Brisbane.
But TransLink won't say if those problems contributed to the decision to put the brakes on its Compass Card roll-out.
Costly and delayed
TransLink is promising another update on the system in
TransLink's Compass Card program has been delayed once again and there is no date set for the roll-out of the automated fare card program for Metro Vancouver transit services.
The $200 million system is supposed to stop cheaters and make riding transit easier, but testing shows the card readers are too slow and inaccurate.
The fare gates and card scanners have already been installed and about 85,000 people, including transit employees, disabled transit users and low-income seniors, are using cards to test the system. …show more content…
(CBC)
But TransLink spokesperson Doug Kelsey says testing shows the cards have more than an eight per cent error rate.
"We have quite an inconsistency around the speed. Some are fast and some are slow," says Kelsey.
"We need a very small error rate on a high-volume business, and that's why it's not ready for our customers, but we're very optimistic Cubic is working on the solve right now."
A system by the same company, Cubic, used in Chicago has led to two class action lawsuits for overcharging. Similar problems have been reported with Cubic systems in London and Brisbane.
But TransLink won't say if those problems contributed to the decision to put the brakes on its Compass Card roll-out.
Costly and delayed
TransLink is promising another update on the system in