Colonnade Hotel Cover Letter

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I am the general manager at Colonnade hotel. I would to thank you for having a prepaid reservation with our hotel last week. However, I truly apologize for the inconvenience that you and your family had to experience. As you might know customer satisfaction is our top priority, and we would do anything in our power to keep costumers satisfied and pleased.
As far as your concern, we had to relocate you to a different hotel due to an overbook which rarely happens. Untorturable, last week our system was down and we had to face so many problems. Because of that reason some rooms were overbooked .I ensure that it does not happen again .We always respect our customers and take every complaint seriously .Therefore I would like to offer you a free

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