Pepsi. The Coca-Cola company learned that many consumers preferred Pepsi during a blind taste test. When the company decided to change its formula that they had been using for over eighty years many of their consumers were infuriated. They not only loved the taste of it, but also developed an emotional attachment to the product itself. It had become a part of every American’s “physical taste”, “Imagery” and “emotional satisfaction”. They had been drinking the same formula for generations and felt that they would not be able to see Coca-Cola as the same item they loved once before (Baggott
Pepsi. The Coca-Cola company learned that many consumers preferred Pepsi during a blind taste test. When the company decided to change its formula that they had been using for over eighty years many of their consumers were infuriated. They not only loved the taste of it, but also developed an emotional attachment to the product itself. It had become a part of every American’s “physical taste”, “Imagery” and “emotional satisfaction”. They had been drinking the same formula for generations and felt that they would not be able to see Coca-Cola as the same item they loved once before (Baggott