Therefore, when discord arises, I am very uncomfortable when voices are raised slightly. I look for the exit door just in case the argument gets louder. So, arguments are triggers for me to tune out what’s going on and try to get out of dodge. On the other hand, I am often called upon in the hospice setting to deal with families who are upset and angry. I often have to suppress my feelings to head for the exits. I try and figure out what is the root cause of the anger or the problem. Ninety percent of the time I can tolerated the controversy until it’s over. I worked hard on this and when I taught in the school system I signed up for every workshop I could regarding conflict resolution. Next, Heifetz moves towards understanding your roles. He uses Figure 17-1 as an example as to how a person defines their roles. The writer asked the reader to draw two pie charts. The first pie chart reflects the roles in your life and the second your level of satisfaction in the
Therefore, when discord arises, I am very uncomfortable when voices are raised slightly. I look for the exit door just in case the argument gets louder. So, arguments are triggers for me to tune out what’s going on and try to get out of dodge. On the other hand, I am often called upon in the hospice setting to deal with families who are upset and angry. I often have to suppress my feelings to head for the exits. I try and figure out what is the root cause of the anger or the problem. Ninety percent of the time I can tolerated the controversy until it’s over. I worked hard on this and when I taught in the school system I signed up for every workshop I could regarding conflict resolution. Next, Heifetz moves towards understanding your roles. He uses Figure 17-1 as an example as to how a person defines their roles. The writer asked the reader to draw two pie charts. The first pie chart reflects the roles in your life and the second your level of satisfaction in the