The hospitality industry is complex, dynamic, and global; as a result it becomes challenging for the firms of the industry to sustain their competitiveness on a continuous basis. It is essential to identify firms’ leadership characteristics that help in sustaining competitive advantage in a dynamic global/local environment (Chathoth and Olsen, 2002).
Leadership is one of the most discussed and debated topics in management. In organisations today, there are a number of managers who plan, organise, lead and control the organization to reach the objectives set by the Board of directors or by the top executive management team (Fahed-Sreih, Morin-Delerm, 2012). In the past few years, the need in efficient control and decision-making increased significantly, …show more content…
Leadership is a competency because it can be trained and developed (Wagener, Gorgievski, Rijsdijk, 2010).
Leadership skills include: technical skills, interpersonal skills, conceptual skills, and administrative skills. A person does not become a leader by virtue of the possession of some combination of traits, the pattern of personal characteristics of the leader must bear some relevant relationship to the characteristics, activities, and goals of followers (Yukl, 2006).
The skills that would differentiate leaders from non-leaders are: their intelligence, their conceptual skills, their creativity, their diplomacy, their tactfulness, their fluency in speaking, their knowledge about the work, their level of organisation (administrative skills), their level of persuasion and their social skills (Fahed-Sreih and Morin-Delerm, …show more content…
Mike Levin, C.E.O. and president, US Franchise system, said in one of his interviews that leaders must have the ability to work with a diverse work force at every level of an organization because the hotel (industry) in the last 45 years has gone from a homogeneous leadership group to becoming a heterogeneous group, in order for an individual to manage large hotel entities, a leader has to be sensitive and well versed - totally capable of handling a diverse environment (Higgins, 2005). This statement is extremely important in terms of globalization the industry faces
Leadership is one of the most discussed and debated topics in management. In organisations today, there are a number of managers who plan, organise, lead and control the organization to reach the objectives set by the Board of directors or by the top executive management team (Fahed-Sreih, Morin-Delerm, 2012). In the past few years, the need in efficient control and decision-making increased significantly, …show more content…
Leadership is a competency because it can be trained and developed (Wagener, Gorgievski, Rijsdijk, 2010).
Leadership skills include: technical skills, interpersonal skills, conceptual skills, and administrative skills. A person does not become a leader by virtue of the possession of some combination of traits, the pattern of personal characteristics of the leader must bear some relevant relationship to the characteristics, activities, and goals of followers (Yukl, 2006).
The skills that would differentiate leaders from non-leaders are: their intelligence, their conceptual skills, their creativity, their diplomacy, their tactfulness, their fluency in speaking, their knowledge about the work, their level of organisation (administrative skills), their level of persuasion and their social skills (Fahed-Sreih and Morin-Delerm, …show more content…
Mike Levin, C.E.O. and president, US Franchise system, said in one of his interviews that leaders must have the ability to work with a diverse work force at every level of an organization because the hotel (industry) in the last 45 years has gone from a homogeneous leadership group to becoming a heterogeneous group, in order for an individual to manage large hotel entities, a leader has to be sensitive and well versed - totally capable of handling a diverse environment (Higgins, 2005). This statement is extremely important in terms of globalization the industry faces