Queue Bank Case Study

Improved Essays
Change and the Role of Management
As the old adage goes, the only type of person who likes change is a wet baby. In business, that tends to be particularly true. The threat to the daily routine, uncertain futures and, in worst-case scenarios, loss of income all contribute to difficulties managers must face when change is the air. Solid management skills often mean the difference between a smooth transition with minimal resistance and a transition that ends in catastrophe.
Introduction
During the course anyone’s career, a great deal of change will occur. From small changes such as the implementation of a new software system, to large changes such as being bought out by another company. The one constant will always be the relationship between effective management and the success, or failure, of that change. Nearly all changes an organization experiences have their positives and negatives. The impact of those positives and negatives typically correlate to management and how it was handled. The case of Queue Bank
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The short-term plans apply to the daily, individual tasks, medium term plans involve resource allocation and long term plans ultimately take into consideration the organizations overall strategic goals. To analyze these different plans, managers often rely on the S.W.O. T analysis, or the strengths, weaknesses, opportunities and threats involved in the plans. Strengths and weaknesses are internal factors typically within the organization’s control. Opportunities and threats are external factors that will impact the success or failure of the organization’s plan. These plans must also be effective and efficient (Capsim Management Simulations, Inc., 2015). To be effective, the decided plan of action must result in the organization reaching its goals. Being efficient means reaching those goals with the best allocation of

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