Hubert Hill is a 62-year-old Certified Nursing Aide (CNA), who has worked at the Spring Creek Residence in Fremont Texas since it opened its doors 14 years ago. According to the case study Hubert is an older employee but gets his job done, he is mindful of others, caring, and due to the amount of experience he has, he is able to carry out his duties in any situation. Upon the arrival of the four new RN’s, though there are lots of difference between the Generation X and the Silent Generation, Hubert went out of his way to develop a relationship with them. Hubert’s behavior is the true definition of civility. Civility is the act of showing respect, politeness, and formality toward others. It is a significant tool utilized in the workplace and
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While civility builds a healthy environment, incivility breaks an environment. In the workplace, especially a hospital, whether a patient or co-worker, people always come and go. So the environment constantly changes. Though in some cases this may result in a positive outcome, in others, it opens up room for conflict. New employees often create bias and prejudiced in the working environment. Each team formulates opinions about the other, the judge without facts, and favor one team or style over another. The new employee perceives the old as feeble, inferior to their new and high-tech way, and the old see the new as hazardous. This impacts communication, interpersonal relationships, and overall professionalism, thus affecting how the hospital or station functions. In this case study, due to the opinions and gossip, created the four new RN’s, it brought distraction and confusion. Also, their behavior influenced others to portray the same character causing separation of the young and old. A study conducted by the Iranian Red Crescent Medical Journal states, a person’s emotional state, has the ability to affect the quality of service given… and job satisfaction. Meaning, your demeanor affects the way you perform your job. As a hospital employee, your job is to provide mental, physical, and emotional care to patients. In doing that, there needs to be communication (between and …show more content…
A manager should always play the natural ground, remain patient, humble, healing, aware, and foresightful. As the core/ leader of a department, you should be held accountable regarding civility, communication, interpersonal relationships, and overall professionalism in the workplace. You have to be verbalized, demonstrate appropriate behavior, and efficacious ways to handle conflict. Failure to these criteria’s causes conflicts within the department. In this situation, the manager supported the stereotypes formulated by the younger generation, became prejudiced against older workers, and causing them to feel discriminated
While civility builds a healthy environment, incivility breaks an environment. In the workplace, especially a hospital, whether a patient or co-worker, people always come and go. So the environment constantly changes. Though in some cases this may result in a positive outcome, in others, it opens up room for conflict. New employees often create bias and prejudiced in the working environment. Each team formulates opinions about the other, the judge without facts, and favor one team or style over another. The new employee perceives the old as feeble, inferior to their new and high-tech way, and the old see the new as hazardous. This impacts communication, interpersonal relationships, and overall professionalism, thus affecting how the hospital or station functions. In this case study, due to the opinions and gossip, created the four new RN’s, it brought distraction and confusion. Also, their behavior influenced others to portray the same character causing separation of the young and old. A study conducted by the Iranian Red Crescent Medical Journal states, a person’s emotional state, has the ability to affect the quality of service given… and job satisfaction. Meaning, your demeanor affects the way you perform your job. As a hospital employee, your job is to provide mental, physical, and emotional care to patients. In doing that, there needs to be communication (between and …show more content…
A manager should always play the natural ground, remain patient, humble, healing, aware, and foresightful. As the core/ leader of a department, you should be held accountable regarding civility, communication, interpersonal relationships, and overall professionalism in the workplace. You have to be verbalized, demonstrate appropriate behavior, and efficacious ways to handle conflict. Failure to these criteria’s causes conflicts within the department. In this situation, the manager supported the stereotypes formulated by the younger generation, became prejudiced against older workers, and causing them to feel discriminated