. Syntel
Another Pure Play BPO company from India Syntel started in 1994 by acquiring Metier a US based company providing data management, data warehousing datamining, e-commerce and enterprise resource management solutions. The interesting part is Syntel is compounded annual growth rate is always more than the Industry levels since it is focused on high end value based service offerings. From the US acquisition its major market is remains from US only. In 2013 it launched automation based service offerings called as MSO-Managed Services Organisation which provides testing, infrastructure and support services besides main based on core Intellectual property and innovation.
12. TCSBPO
Like Infosys and many …show more content…
Naturally speaking BPO markets are low margin markets compared to IT service providers hence most of the time these ITO&BPO model operators find it very difficult to maintain high growth rate on a low margin BPO hence they are extremely careful in picking up if not it would be diluting their margins considerably in the long run. To have a fair understanding of consistency of the BPO Companies from 2006 to 2014 Figure 3.6 is used the NASSCOM listing of the top BPO service providers in 2005-06 and in the list only 8 companies Genpact, WNS, Wipro, HCLBPO, Infosys BPO, Aegis, EXL,TCSBPO approximately 50 % survived to make it till today that is 2013-14 in the top 15 category . 4 companies were sold or acquired by other vendors and 3 slipped out of the list. Table 3.6, Figure 3.5 and Figure 3.6 exhibits the year wise Total BPO turnover and % year on year growth to supplement the discussion. illustrates the growth rate of Indian BPO industry as a whole growing at an average of 30 times in value over the last 14 yearsLarge companies have their own internal operations and employees spread over many nations, and may boast of thousands of supply chain and strategic partners worldwide from whom they receive inputs, co-develop services and products, and with whom the firm also competes in certain arena (Palmisano,
Another Pure Play BPO company from India Syntel started in 1994 by acquiring Metier a US based company providing data management, data warehousing datamining, e-commerce and enterprise resource management solutions. The interesting part is Syntel is compounded annual growth rate is always more than the Industry levels since it is focused on high end value based service offerings. From the US acquisition its major market is remains from US only. In 2013 it launched automation based service offerings called as MSO-Managed Services Organisation which provides testing, infrastructure and support services besides main based on core Intellectual property and innovation.
12. TCSBPO
Like Infosys and many …show more content…
Naturally speaking BPO markets are low margin markets compared to IT service providers hence most of the time these ITO&BPO model operators find it very difficult to maintain high growth rate on a low margin BPO hence they are extremely careful in picking up if not it would be diluting their margins considerably in the long run. To have a fair understanding of consistency of the BPO Companies from 2006 to 2014 Figure 3.6 is used the NASSCOM listing of the top BPO service providers in 2005-06 and in the list only 8 companies Genpact, WNS, Wipro, HCLBPO, Infosys BPO, Aegis, EXL,TCSBPO approximately 50 % survived to make it till today that is 2013-14 in the top 15 category . 4 companies were sold or acquired by other vendors and 3 slipped out of the list. Table 3.6, Figure 3.5 and Figure 3.6 exhibits the year wise Total BPO turnover and % year on year growth to supplement the discussion. illustrates the growth rate of Indian BPO industry as a whole growing at an average of 30 times in value over the last 14 yearsLarge companies have their own internal operations and employees spread over many nations, and may boast of thousands of supply chain and strategic partners worldwide from whom they receive inputs, co-develop services and products, and with whom the firm also competes in certain arena (Palmisano,