Case Study: Hi Yasine

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Hi Yassine,

I am very sorry for the inconvenience you experienced.
Recently we’ve increased the capacity of our servers, which should resolve the majority of issues you’ve faced before.
However, in case the issue appears again, to solve it please follow the instructions below.
Try disconnecting and reconnecting the internet first, even if the device has a good internet connection.
If you see pending on the screen you can press Cancel, and try switching the mode again.
If it does not help, try removing the profile of the device by swiping the name of the device to the left side of the screen. Then re-add the device.
I hope you will not face similar issues any more.
Kind regards,
Alex

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