Case Study: Delta Airlines

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May 7, 2016

Blake Baez
8101 S Clear Creek Rd
Killeen, TX 76549

Dear JimBob Irate,

We sincerely thank you for letting us know about your recent experience traveling with Delta Air Lines. On behalf of Delta Airlines, I apologize that our service did not meet your standards, and as an organization, we appreciate you taking your time to share your concerns with us.

At Delta Airlines, we want to be the leading standard in our industry, and provide top notch customer support because without our loyal customers, we would be nothing. We make sure when customers visit our website, ticket counter, or reservation center to request information about ticket prices or a seat reservation that the lowest fare offered at our airline is given to our customers.

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