In response to your request, the marketing team and I have discussed feasible solutions on how we can ensure customers confidence regarding the integrity of the company as well as the company’s product “LiveMobile”. After reviewing the behaviour of our customers and objectives of our company, we have devised three recommendations:
1. We should employ social media to better communicate, inform, and create publicity about the product.
2. We should develop a survey to decide which social media platform would be the most appropriate for our clients.
3. We must carefully integrate social media into the daily operations of the organization
1. Maintaining a social media presence
We can enhance and ensure constructive response to customer feedback through the use of social media. In 2009, approximately 91 percent of Inc. 500, the fastest growing private companies in the United States, are using at least of one type of social media in their daily business operations.
Social media is an alternative way that enables businesses to communicate with their customers. Using social media platforms such as Facebook and Twitter, responding to customer concerns is fast and efficient. In addition, social media is very easy to set up and customer feedback and concerns are constructive because they …show more content…
However, if it damages the company’s reputation, misleads customers, and doesn’t generate any success to the company it will be very expensive and time-consuming. Prior to implementing social media, all areas of the company must be informed and voice any concerns that they may have. All concerns within the business should be addressed before beginning the process of implementation. Since social media is critical, it must be monitored by people who have extensive knowledge of the entire company in order to guarantee the best results for both the company’s brand and the user of the company’s
1. We should employ social media to better communicate, inform, and create publicity about the product.
2. We should develop a survey to decide which social media platform would be the most appropriate for our clients.
3. We must carefully integrate social media into the daily operations of the organization
1. Maintaining a social media presence
We can enhance and ensure constructive response to customer feedback through the use of social media. In 2009, approximately 91 percent of Inc. 500, the fastest growing private companies in the United States, are using at least of one type of social media in their daily business operations.
Social media is an alternative way that enables businesses to communicate with their customers. Using social media platforms such as Facebook and Twitter, responding to customer concerns is fast and efficient. In addition, social media is very easy to set up and customer feedback and concerns are constructive because they …show more content…
However, if it damages the company’s reputation, misleads customers, and doesn’t generate any success to the company it will be very expensive and time-consuming. Prior to implementing social media, all areas of the company must be informed and voice any concerns that they may have. All concerns within the business should be addressed before beginning the process of implementation. Since social media is critical, it must be monitored by people who have extensive knowledge of the entire company in order to guarantee the best results for both the company’s brand and the user of the company’s