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Associates Processing Own Refunds Case Analysis

Associates Processing Own Refunds Case Analysis

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APM Lee Mulvey was reviewing the HBC exception report “Associates processing own refunds”. The investigation does show that on dateline 1164/06/17/2017, terminal # 731, on transaction 3756, associate NGUYEN processed a refund of 1- Wales top (UPC # 190232962358) and 1- Trixie shorts (UPC # 190866395270) for a total value of $ 81.73. Associate NGUYEN processed the refund to debit card # 4724*******5960 which was cross reference to her HBC Mastercard and her HBC rewards card. The investigation does show that when processing the refund associate NGUYEN used a receipt from an original purchase made by customer Verena McGregor on dateline 1164/06/10/2017, terminal # 713, transaction 6854. APM Mulvey reviewed the corresponding CCTV surveillance

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