Assertiveness In The Workplac Persuasion

Listen – verb- (1) to pay attention to someone or something in order to hear what is being said, sung, played, etc. (2) to hear what someone has said and understand that it is serious, important, or true. (“Dictionary and Thesaurus | Merriam-Webster,” n.d.) The rule of thumb is to listen 80% and talk 20%. Important items you may learn include; if an applicant would be a good fit for the company, what would make the customer feel they had received excellent customer service, employees’ strengths and weaknesses, and what it takes to motivate employees. (Tingum, J., 2016) The following website will aid anyone interested in learning how to build and utilize active listening skills. http://www.skillsyouneed.com/ips/active-listening.html
Assertiveness – adjective – confident in behavior or style. (“Dictionary and Thesaurus | Merriam-Webster,” n.d.) An example of assertiveness in the …show more content…
(“Dictionary and Thesaurus | Merriam-Webster,” n.d.) "Persuading involves presenting someone with the best course of action and outlining the reasons for that choice," (Sommers, 2014). Such as, persuading your supervisor to act on a project that you proposed, persuading a subordinate of a different approach to a problem, or persuading a customer to buy the product your company sells. Learning the Art of Persuasion is an interesting article with good tips for mastering this necessary skill. It can be found at http://www.selfgrowth.com/print/8660646.
Interviewing – noun – (1) a formal consultation usually to evaluate qualifications (as of a prospective student or employee. (“Dictionary and Thesaurus | Merriam-Webster,” n.d.) Interviewing job applicants is a vastly important skill to master for anyone trying to get into a management position. To learn more about preparing and conducting an interview, go to