Problem Analysis - Administrative Team
As an executive assistant (EA) for a very large, global technology company, one of the most significant issues the group faces is an inconsistency in job duty execution. EAs have standard job duties as well as job duties that are unique to the department in which they are assigned. As EAs, we all share the same job title, yet we are individual contributors rather than part of a team or function. Because EAs are ranked and rated against one another, those who have the most knowledge are reluctant to share information with others in order to preserve and protect their high-ranking status. This creates an environment of competition rather than camaraderie, which can inhibit an EA 's ability to reach company …show more content…
Actively implementing these suggested steps will not only help the EAs work more like a team with their peers, but also improve each of their skills, knowledge, abilities and other characteristics which can lead to more consistent and competent performance. With these added skill sets, the EAs will not only increase their individual performance value, which can be acknowledged and rewarded during their annual reviews, but also increase the likelihood of company success. Change is not easy to implement within an organization, but with clear communication and a supportive work environment that values employee contribution, the staff is more likely to accept and embrace the transitional effort of its …show more content…
(2015). Industrial/organizational psychology: An applied approach (8th Ed.). Boston, MA: Cengage Learning.
Business Victoria, (2015). Communication skills for managers. Retrieved from http://www.business.vic.gov.au/hiring-and-managing-staff/staff-management/communication-skills-in-the-workplace-for-managers
Ellemers, N., De Gilder, D. & Haslam, S. A. (2004). Motivating individuals and groups at work: A social identity perspective on leadership and group performance. Academy of Management Review, 29 (3), 459–478.
Littlejohn-Shinder, D. (2001). Maximizing the effectiveness of role-play scenario training exercises in development of police crisis intervention skills. Journal of Police Crisis Negotiations, 1(2), 19-27.
Pan, W. & Werblow, J. (2012). Does good job enrichment policy and practices impact employee’s job satisfaction? Journal of Global Business Issues, 6(1), 1-5.
Rivera, R., (2013). HR analytics and competitive advantage. Retrieved from http://www.forbes.com/sites/sap/2013/02/05/hr-analytics-and-competitive-advantage/
Zeidner, J., Johnson, D., & Cecil, D. (2003). Evaluating job knowledge criterion components for use in classification research. Military Psychology, 15(2),
As an executive assistant (EA) for a very large, global technology company, one of the most significant issues the group faces is an inconsistency in job duty execution. EAs have standard job duties as well as job duties that are unique to the department in which they are assigned. As EAs, we all share the same job title, yet we are individual contributors rather than part of a team or function. Because EAs are ranked and rated against one another, those who have the most knowledge are reluctant to share information with others in order to preserve and protect their high-ranking status. This creates an environment of competition rather than camaraderie, which can inhibit an EA 's ability to reach company …show more content…
Actively implementing these suggested steps will not only help the EAs work more like a team with their peers, but also improve each of their skills, knowledge, abilities and other characteristics which can lead to more consistent and competent performance. With these added skill sets, the EAs will not only increase their individual performance value, which can be acknowledged and rewarded during their annual reviews, but also increase the likelihood of company success. Change is not easy to implement within an organization, but with clear communication and a supportive work environment that values employee contribution, the staff is more likely to accept and embrace the transitional effort of its …show more content…
(2015). Industrial/organizational psychology: An applied approach (8th Ed.). Boston, MA: Cengage Learning.
Business Victoria, (2015). Communication skills for managers. Retrieved from http://www.business.vic.gov.au/hiring-and-managing-staff/staff-management/communication-skills-in-the-workplace-for-managers
Ellemers, N., De Gilder, D. & Haslam, S. A. (2004). Motivating individuals and groups at work: A social identity perspective on leadership and group performance. Academy of Management Review, 29 (3), 459–478.
Littlejohn-Shinder, D. (2001). Maximizing the effectiveness of role-play scenario training exercises in development of police crisis intervention skills. Journal of Police Crisis Negotiations, 1(2), 19-27.
Pan, W. & Werblow, J. (2012). Does good job enrichment policy and practices impact employee’s job satisfaction? Journal of Global Business Issues, 6(1), 1-5.
Rivera, R., (2013). HR analytics and competitive advantage. Retrieved from http://www.forbes.com/sites/sap/2013/02/05/hr-analytics-and-competitive-advantage/
Zeidner, J., Johnson, D., & Cecil, D. (2003). Evaluating job knowledge criterion components for use in classification research. Military Psychology, 15(2),