Context-Sensitive Action Case Study

Improved Essays
FIELD NOTES 3
In this situation, we can see that our context-sensitive action that is common in all three is raising one’s hand. This signals that the person intends to capture their fellow’s attention. In this situation, they wanted to obtain the waiter’s attention. However, considering that the waiters understand the gesture in a single context, they are prone to misunderstanding it in others, as shown in the context below.
Excerpt 1:
In the middle of their conversation, one girl was raising her hand up and waved slightly. I understood that she wasn’t calling for the waitress as she didn’t look in their direction. I guessed that she was perhaps doing a small imitation in front of her friends. The waitress, however, mistakenly thought that
…show more content…
Afterwards, the waitress goes back to her place in order to save face from her misunderstanding of the gesture, and minimizing the additional social expense of asking the customer if they needed anything.
Another example of a context-sensitive action is this:
Excerpt 2:
When he realized that the waiter is making his way over, he turned to look directly at the waiter. Without using any additional body gestures, he managed to get the attention of the waiter.
The waiter did not need to speak nor perform hand gestures, as the other waiter quickly understood that the waiter needed a hand in assisting other customers.
And also,
…show more content…
Once people have their attention, they move to other more straightforward cues such as hand gesturing to communicate their intentions. The end point is actual verbalization and physical contact, which allows the most precise instruction in this context. The interesting part in this is that if they fail to capture their attention, they may either step up the communicative ladder and use a more attention-grabbing method, or wait until it is more favorable to repeat the gesture. In the examples above, many of the patrons simply waited until the waiters/waitresses were easier to call with hand gestures. Like what was mentioned in the previous paragraph, it all depends on the urgency of the need: if, for example, the patron needs to leave immediately but still has not received the bill, he may approach any of the waiters directly if they were less available for the initial means of contact, such as staring. In less pressing circumstances, they may stop calling and try again some other time, or even forget about their request

Related Documents

  • Great Essays

    Abigail Mw Research Paper

    • 998 Words
    • 4 Pages

    The detective saw an opportunity. She grabbed the waitress's arm and said “You are coming with me, do not worry you are not going to jail. We just have to ask you some questions.” It was a cold winter morning in New York City, America.…

    • 998 Words
    • 4 Pages
    Great Essays
  • Improved Essays

    Driving to my friend’s apartment, I got lost, so I decided to pull over to ask for directions. I spotted a young lady, who appeared to be waiting for someone to arrive, and I asked her for directions. The girl's…

    • 503 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    As I dwell on my past experiences, one company that has created within me a Raving Fan is Chick-fil-A. Each time I dine at one of their restaurants, I am amazed with all that encompasses the Chick-fil-A spirit. Upon entering one of their restaurants, it is no secret why so many fast food customers prefer them over the plethora of options to be found within the fast food industry. The reasoning behind their success is relatable to the three Raving Fan secrets to customer service excellence, they have decided what they want to do, they have discovered what the customer wants, and they deliver plus one on numerous occasions. Chick-fil-A’s company vision is to simply provide excellent food and service, while portraying the Christian values that the company was founded on. A religious presence is evident even if you have never dined at one of their local restaurants.…

    • 906 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Breaking the norm is when someone does something out of the ordinary. For example, when someone calls the wrong number I could pretend to be the person they intended to call or by eating your soup with a fork, either way I would be doing something abnormal. For my experiment I wanted to see people’s reactions to me eating dessert before the main course. In order to test this, I tried my experiment in two different settings, I had dinner at Buffalo Wild Wings with my friends and at my parents’ house with my parents and siblings. My hypothesis for Buffalo Wild Wings was that the waitress would ask me if I wanted the main course prior to my dessert and my family will and friends will question and make fun of me.…

    • 664 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    In the article why should I be nice to you? Coffee shops and the politics of good service by Emily Raine which was published in the online journal Bad Subjects in 2005, the author makes several interesting points about the service industry. It is obvious her opinion is being nice is not beneficial. Emily Raine discusses the reasons being nice just doesn’t matter in the fast food industry. Several of the reasons include the lack of contact with customers, the use of uniforms, low pay and uninterested customers.…

    • 628 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Service Paper First of all the full service dining restaurant I choose to dine at was Olive Garden in Holly Springs with my family. When we ate dinner there it was a Friday night around seven pm it was pretty busy when we walked in and there were people sitting inside and outside waiting for their names to be called. The service started out great; there were three hostesses standing behind the host counter and they were all wearing black shirts and pants as their uniforms. They all had smiles on their faces and waited patiently to greet who ever walked through the doors. Each host made eye contact and welcomed us as we walked up by saying “welcome to Olive Garden how are you all this evening?”…

    • 1396 Words
    • 6 Pages
    Improved Essays
  • Superior Essays

    Every time I walk into Texas Roadhouse my eyes wonder over to where the rolls and their special cinnamon butter waiting to be consumed by the customer. I hear country music playing in the background, and feel peanuts crumbling under my feet like leaves on a beautiful autumn day. Without looking at the menu, my mind is already preparing my stomach for the flavorful food that I am about to encounter. Texas Roadhouse gives the Newark population somewhere local to get a great steak while getting a significate value. From personal experience most of the other steakhouses will get very pricey for a family of five making it difficult to dine at their restaurant while living on a tight budget.…

    • 1201 Words
    • 5 Pages
    Superior Essays
  • Superior Essays

    The Importance Of Tipping

    • 1166 Words
    • 5 Pages

    One customer well taken care of could be more valuable than $10,000 worth of advertising (Rohn). In general, if a restaurant employee serves a family with great service every time they visit, the family would want to visit often and the particular restaurant will earn a customer for life. However, to develop this bond between customers its important to provide great service. In fact, when employees provide great service, then customers return their favor by giving them a great amount of tip. Although, bestowing tips to employees should not be mandatory because of the heavy gratuity charge.…

    • 1166 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Gestures are considered to be nonverbal communication because you usually don’t speak when you are using gestures. In America a wave means goodbye or hello; or a handshake could also mean hello when you are meeting someone for the first time. A firm handshake usually occurs between two males and their ad wanting to show…

    • 1253 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    1-2. When reading the title for this assignment, I kept asking myself what ‘tipping’ could mean. I thought of when a cup or glass tips over but then again, why would someone make a whole experiment about a glass or cup tipping over. As I started to read the article, I noticed that it was about when waiters get tipped at restaurants. That is when it started to make sense for me at last.…

    • 851 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    I am a server and I totally get why most waiters/waitress get mad when they don’t get tipped. Some people just don’t get the point of tipping their server. Some days are slow, and some days are extremely busy as a waiter or waitress. It is more than just taking someone’s order and bringing it to them. It never seems to fail that there will be that one group of people that doesn’t leave a tip no matter how hard the waitress works.…

    • 857 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    His use of the term “pivots” (2) suggests that her movements are efficient and mechanical rather than natural, and that she spends no more time than is necessary at his table. As he repeats three times that she smiles at him, he conveys the sense that her smiles are automatic and part of her waitress persona rather than indicative of any genuine pleasure in his presence. He also mentions that she brings him a menu, brings bread in a basket and refills his wine glass, actions that she has no doubt repeated for countless customers. The routine leads him to liken her to “every waitress/who has ever served me,/and every waiter, too” (17-19). In these repetitive acts, she loses her individuality and becomes merely the type of server, whether male or female.…

    • 841 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    This in many cases, correlates heavily with eye contact and eliminating distractions. In order to show full attentiveness to the communicator, the listener must display nonverbal signs of involvement. These signs include head nods, as well as an engaged posture and body language. While observing the conversation between my dad and my sister, I was able to notice that my dad failed to perform even just one of these nonverbal cues of involvement. Instead, he continued to type on his laptop and not provide any sense of nonverbal engagement to my sister and what she was trying to…

    • 1262 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    Moving schools was a scary thing for me. I had a bunch of friend and was finally okay with what was happening, but out of the blue we moved to a new school, with new people, and new teachers. On the day we had to get me ready for the school. I woke up late due to not being used to schedule. “Ugh” I grunted.…

    • 808 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Why Tipping Should be Banned Although, Americans have grown accustomed to believing tipping a waiter or a waitress at a restaurant is part of the American dining experience, the fact is, it is a borrowed custom from Europe (Burton). According to Michael Lynn, a professor at the Cornell University School of Hotel Administration, “tipping in the United States began just after the American Civil War in the late 1800’s.” The custom was introduced again in the United States when wealthy Americans traveled to Europe, witnessed tipping, and brought the aristocratic custom back to prove their elevated education and class (Burton). History claims that tipping originated in the taverns of 17th century England, where drinkers would slip money to a waiter…

    • 1787 Words
    • 8 Pages
    Improved Essays