Due to the limitation of our research, we only consider three aspects of CSR performance of Accor Hotels in Vietnam which are economic, environmental and ethical responsibility. Being aware of the importance of CSR with its sustainable development, Accor launched Planet 21 program which promotes environment protection and reinforces community. According to the report of Accor Hotels in 2015, all 17 hotels achieved Planet 21 Bronze after having fulfilled at least ten sustainable development action items related to management, energy, water, waste and products (up from 71% in 2013). 88% of these hotels also achieved Planet 21 Silver after having fulfilled ten additional action items (up from 65% in 2013).
1. Economic …show more content…
On 18th April 2014, as an annual event, more than 100 employees from seven Accor hotels in Northern Vietnam including Sofitel Metropole Legend, Sofitel Plaza Hanoi, Pullman Hanoi, Hotel de l’Opera Hanoi - member of MGallery Collection, Novotel Halong Bay, Clubhouse Ciputra and Mercure Hanoi La Gare Hanoi participate in Planet 21 Day - a Corporate Social Responsibility event as part of Planet 21 sustainability program. Staff from every department of these properties will together re-paint the dormitories walls and beds for disabled and underprivileged students in Hoa Sua Vocational Training School, renovate their library and donate books, uniforms, clothes and other …show more content…
Environmental responsibility:
Accor Hotels in Vietnam assure their environmental responsibility by implementing commitments about environmental protection, using eco-friendly products and developing waste treatment process.
Firstly, Sofitel finished a project on protecting environment no 2851/STNMT-CCMT of Hanoi Environment and Natural Resources Department. In 2010, Sofitel Legend Metropole Hanoi got the award of Green Asean Hotel and Sofitel Plaza Hanoi also received that in 2012. The hotel maintains the wastewater treatment system in good condition and tests on the wastewater monthly often meet the quality standard.
In addition, having the standard of five-star hotels, Accor Hotels in Vietnam require input products to have high quality. They have hundreds of suppliers both in Vietnam and foreign countries. For instance, Hotel Legend Metropole Hanoi have ultimately 265 suppliers (220 local suppliers and 45 foreign ones). Products used by the hotels have been labeled as “Flower” (as European Eco-label), energy star label and Vietnam saving-energy