My score for the how important do I make people feel assessment was a 47. I agree the interpretation that suggests that I typically make people feel important, but there is always room for improvement. I still get jealous from time to time of the accomplishments and opportunities that people get to be a part of, but I generally try to make sure that I check myself before my ego flares up. When I was younger I had a bad habit of tearing people down when I was envious of them, but I have worked extremely hard in my adult years to really uplift people let them have there moment when it comes. For the am I being rude quiz, I scored 12 no’s and am an asset to my employer.
The concept that stood out to me was strive for the “wow” experience under …show more content…
I worked at the hotels of Disney for about two and a half years and was able to create more of these moments than I can even remember. The most memorable one was of a couple that was the biggest Disney fans I had ever met. They got married at Disneyworld, traveled to all of the international Disney Parks, and were at Disneyland to celebrate their 10-year anniversary. Up until this point of the trip, they were not impressed with the service they were receiving, and decided to rent a cabana by the pool and just relax for a day. After meeting them and hearing their frustrations, I knew I had to turn things around. So as they left to get swimsuits and what not, I went to work on the cabana. I made towel love swans and went to the Disney store to comp everything that had to do with anniversaries. I booked massages at the spa and even ordered them a cake. I was going to do everything in my power to make sure they knew that I appreciated their business and that Disney is still number one. They ended up telling me that they have never experienced service like that anywhere in their entire lives and that Disney should create a job for me in conflict resolution, but that is beside the point. The next day they came back to rent a cabana again, but this time they had all of their family and friends with them and ended up rented all the cabanas I had. All of this happened because I chose to strive for the “wow”
The concept that stood out to me was strive for the “wow” experience under …show more content…
I worked at the hotels of Disney for about two and a half years and was able to create more of these moments than I can even remember. The most memorable one was of a couple that was the biggest Disney fans I had ever met. They got married at Disneyworld, traveled to all of the international Disney Parks, and were at Disneyland to celebrate their 10-year anniversary. Up until this point of the trip, they were not impressed with the service they were receiving, and decided to rent a cabana by the pool and just relax for a day. After meeting them and hearing their frustrations, I knew I had to turn things around. So as they left to get swimsuits and what not, I went to work on the cabana. I made towel love swans and went to the Disney store to comp everything that had to do with anniversaries. I booked massages at the spa and even ordered them a cake. I was going to do everything in my power to make sure they knew that I appreciated their business and that Disney is still number one. They ended up telling me that they have never experienced service like that anywhere in their entire lives and that Disney should create a job for me in conflict resolution, but that is beside the point. The next day they came back to rent a cabana again, but this time they had all of their family and friends with them and ended up rented all the cabanas I had. All of this happened because I chose to strive for the “wow”