Management will meet with the individuals involved in the conflict and set or reset expectations with the individuals involved. Management also listens to both sides of those involved in the conflict in order to help better understand what is going on and figure out the best resolution. “Listen helps get to the bottom of what is really going on.” (Diamond, 2014) If the direct manager does not see a change in the action causing the conflict, they can then seek additional help from their manager or managers in other areas. Management tends to bounce ideas off of each other, especially with conflict resolution, as another manager may have already dealt with a similar situation and may have a good solution to put in place to prevent the same type of conflict occurring again. (A.Strieter, personal communication, July 14th,
Management will meet with the individuals involved in the conflict and set or reset expectations with the individuals involved. Management also listens to both sides of those involved in the conflict in order to help better understand what is going on and figure out the best resolution. “Listen helps get to the bottom of what is really going on.” (Diamond, 2014) If the direct manager does not see a change in the action causing the conflict, they can then seek additional help from their manager or managers in other areas. Management tends to bounce ideas off of each other, especially with conflict resolution, as another manager may have already dealt with a similar situation and may have a good solution to put in place to prevent the same type of conflict occurring again. (A.Strieter, personal communication, July 14th,