However, I became so nervous when I got into the ward. After I started to introduce myself, I did not know where I was going to do. I felt …show more content…
I learnt a lot of things in this incident and I also could find out something positive from this experience. For the first thing, I kept myself calm to sort out what I should do at the time. I showed active attitude to listen what the patient said and understood what his problem was. I kept the eye contact to show up my interest in his speaking and tried to build a good rapport with the patient. Caris-Verhallen et al. indicated that the eye contact could present a feeling of interest in the person to the others in the communication (2). I also was polite to thank for the time of patient when I finished my …show more content…
Feelings of nervous and helpless usually affect on the performance of clinical dietitian. Therefore, I tried to keep myself calm and figured out the priority thing that I need to do during the interview. Cooper also points out dealing with these situations immediately that is preferable (3). Daynes and Farris mentioned that if choosing to evade the problem and not dealing with the issues on your own immediately, the situation can be made worse (4). In addition, through this experience, I realized that my non-verbal communication would help me a lot in my future work, especially having communication with elderly people. Caris-Verhallen et al. stated that using the non-verbal communication is important when communication with elderly people who develop a hearing problem (1). Besides, language barrier is another important factor to influence on the effective communication. I realized English is not my first language, so it is quite hard to have the effective verbal communication with some patient to build up a good rapport. Based on the relevant literature, it recommended that heath professional should learn more in other second language for better understanding the patient