The initiation of Total quality Management (TQM) was done way back in 1994 ,to work with the well-known quality management initiatives which have proven to be effective elsewhere to create a culture of transparency ,openness and leadership in the organization .Realizing that with emerging competition ,doing business would become more exciting yet extremely competitive which would require at time not only a whole set of new skills and competencies but quick adaptability to change without stress or turbulence .As a very unique measure Amul extended all the TQM initiatives to its business partners whether it was the farmer producer in the village or a wholesale distributor in a metro town or its most sophisticated production unit . From the strength of Total Quality Management initiative Amul went on to implement Quality Management System of International Standard. Amul has been the first dairy in India to get accredited with certification of ISO 2200:2005 & ISO 9001 for its operations and plants. Further Amul has set an example that village Dairy Co-operative Societies could …show more content…
R.S.Sodhi.